Privacy Policy

Information Collection

• Personal Information: We collect personal information you provide when you use our services or contact us. This may include your name, address, email address, phone number, and details about your pool or spa.
• Usage Information: We gather information on how you access and use our website, including your IP address, browser type, and page views.
• Service Information: Details of the services you have provided, including maintenance schedules, service requests, and feedback.

Use of Information

The information we collect is used to:

• Provide, maintain, and improve our services.
• Communicate with you about your service requests, queries, and feedback.
• Enhance website functionality and user experience.
• Comply with legal obligations and enforce our terms and conditions.

Information Sharing and Disclosure

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, website hosting and website analytics (Google Analytics, see below).
• Legal Requirements: We may disclose your information if required by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure personal safety.
• Business Transfer: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.
• Consent: We will not share, sell, rent, or disclose your personal information without your explicit consent, except as outlined in this policy.

Cookies and Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us understand how visitors use the website, so we can improve it.

• What is collected: the pages you visit, how long you stay, how you arrived at the website, your browser and device type, and your approximate location (city or country). We do not use Google Analytics to collect your name, email address or phone number.
• Who processes it: Google processes this information on our behalf, and it may be stored on servers outside Singapore. Read how Google uses information from sites that use its services.
• Your choices: you can block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on. The website still works without these cookies.

Data Security

We take reasonable measures to protect the information we collect from loss, theft, misuse, and unauthorized access or disclosure. However, no internet or email transmission is ever fully secure or error-free. Please keep this in mind when disclosing any personal information to us via the internet.

Data Retention

We retain your personal information for as long as is necessary to provide our services to you and as required by applicable law.

Your Rights

You have the right to access, correct, update, or request deletion of your personal information. If you wish to exercise these rights, please contact us at [email protected].

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.